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As your business grows, so does the demand to connect with more customers—and that means your call center needs to keep up. Many companies think scaling a call center is as simple as hiring more agents, but the reality is much more complex. In this post, we’ll explore the common pain points of scaling call center operations and introduce smarter solutions that deliver results without multiplying headaches.

Businesses today need efficient, responsive ways to engage customers—without overburdening their staff. That’s where our AI Voicebot comes in. Leveraging cutting-edge artificial intelligence, our voicebot can handle everything from customer support calls to surveys or lead qualification, all while delivering natural, human-like conversations. But how exactly does our AI Voicebot work? Let’s break down the process to show you just how easy it is to get started.

When businesses think about call center expenses, they often focus on the obvious, monthly salaries for agents. However, the true cost of maintaining a team of human call agents goes far beyond paychecks. Understanding these hidden costs is crucial for companies seeking to optimize their call center operations and improve their bottom line.

AI-powered voicebots are redefining outbound calling. These advanced solutions can manage thousands of calls simultaneously, provide 24/7 operations, and dramatically reduce costs—typically less than what human agents require. Equipped with natural Thai language capabilities, AI voicebots understand context, engage in meaningful conversations, and adeptly handle objections—without ever taking a break.

Gowajee proudly unveils our latest innovation for 2024: Cosmos. This groundbreaking addition to the Gowajee model family is poised to redefine speech recognition standards, delivering unparalleled accuracy and efficiency for the Thai language.

GOWAJEE, specializing in Thai speech recognition and AI-powered contact center solutions, has been chosen as one of 12 startups for Krungsri Finnovate's Finno Efra Accelerator, aimed at nurturing Thai startups to reach Series A.

Five AI startups in Thailand have come together to form the AI Startup Alliance, an initiative aimed at addressing the structural challenges faced by the Thai AI industry.

Gowajee, an advanced AI speech recognition solution, was featured on ThaiPBS's "Wanmai Variety." Dr. Ekapol Chuangsuwanich, CAIO of Gowajee, discussed how the technology improves Thai speech-to-text accuracy by addressing tonal nuances, enhancing AI's ability to process the Thai language. The innovation promises to revolutionize Thai speech recognition.